Change your DNS info on your domain name
You need to tell your domain name to "point" to the KineoHost.com
servers. This is done by changing the DNS information for that domain
name.
You will need to access the registration site where you purchased your
domain name from using a Username and Password [that you received when
you bought the domain name]
Then find the section that says something like "Change or Update
DNS info". Replace the information that is currently there with the
nameserver information that came with your welcome email. You'll see 2
nameservers and 2 IP addresses.
By entering this information, you are instructing your registrar that
requests for your domain name are directed to the KineoHost.com servers.
It could take up to 3 days for your domain to be fully propagated and
for your site to be accessible via your domain name.
If you can't find a Member's section on the site that you purchased the
domain name from, email their support staff and tell them what you want
to do.
By redelegating your DNS info for your domain name, you are in effect
hooking your domain name up with the KineoHost.com servers and any requests
for your domain name will be routed to the KineoHost.com servers.
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Access
your domain before propagation
To access your sites before the domain has propagated, simply access
via the server's IP address and the ~username of the account. So, that
would be http://serverIP/~username.
Details of your server's main IP are in your welcome email.
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Domain Propagation antics!!
A lot of support requests we receive at the Customer
Service Center is about domain propagation and clients not being able
to view their newly created sites. This article will go about trying to
explain what is happening and why you can't view your new site whereas
someone else can view your site.
You've just opened your new account here and you've gone along to your
domain register and you've updated the DNS info for that domain so it
now points to your account on the your KineoHost.com server. Your site
will not become visible by the domain name for probably 48 hours. Why
is this taking so long, you ask? Basically all the ISPs around the net
have to update their DNS cache and this takes time.
Why does it take so long? There are various reasons, but some studies
have suggested that there are literally millions of DNS Servers that need
to be notified of the new information!
Propagation takes two forms, changes to your DNS Zone and changes to your
WHOIS information. The WHOIS is the master record that tells every DNS
Server in the world which is the authoritative server for your domain.
A change to your WHOIS information (done by your domain registrar) can
take up to 72 hours to propagate fully. A change to your DNS Zone information
typically affects only a handful of servers, and so is done much more
quickly.
You can also access your site via the http://SERVERIP/~username.
Check the "SERVERIP" from your welcome email.
A common question we get is: "why can I access the site but my client
cannot access the new site?". The answer is that your ISP has updated
its DNS information and the ISP of your client has not yet done so. Hence
you are looking at the new location of the domain name, whereas your client
will still be looking at the old location.
Use this page to check the WHOIS and other nameserver checks for your
domains:
http://www.verisign-grs.com/whois/. Just because you can see the updated
information on this page, this doesn't mean that your site is viewable
at its new location by everyone from around the net. True domain propagation
takes up to 72 hours, maybe even longer.
So, hang in there and ride out the domain propagation waiting game.
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Tell
me all about DNS and how it works
Take a look at this webpage:
http://www.zoneedit.com/doc/dns-basics.html. It shows a simplified flowchart of how
this all works.
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What is Propagation?
Merriam-Webster defines propagation as:
the act or action of propagating : as a : increase (as of a kind of organism)
in numbers b : the spreading of something (as a belief) abroad or into
new regions c : enlargement or extension (as of a crack) in a solid body
For our purposes, definition B is most appropriate. Quite literally, propagation
is the time during which your DNS Zone information is spread abroad to
servers that didn't know about it before.
Why does it take so long? There are various reasons, but some studies
have suggested that there are literally millions of DNS Servers that need
to be notified of the new information!
Propagation takes two forms, changes to your DNS Zone and changes to your
WHOIS information. The WHOIS is the master record that tells every DNS
Server in the world which is the authoritative server for your domain.
A change to your WHOIS information (done by your domain registrar) can
take up to 72 hours to propagate fully. A change to your DNS Zone information
typically affects only a handful of servers, and so is done much more
quickly.
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