How will I be billed by KineoHost.com?

KineoHost.com follows an advanced payment schedule. An email reminder is sent when payments are due on the 1st for the following month's service. You have 14 calendar days to pay the invoice by check, money order, or Paypal. Accounts are automatically suspended if payment is not received within that time period. There is a $20 fee to reactivate a suspended account.

If you are signing up for service after the 1st of the month, your first payment will be a prorated amount for the remain days of the month [monthly expense/total days of month * days left in month]. Your new account will not be activated until KineoHost.com is in receipt of payment for stated charges.

All monetary transactions are in $US dollars.

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What methods can I pay my account with?

We accept personal or business checks, money orders and Paypal. We do not accept credit card payments at this time.

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How do I pay my KineoHost.com bill?

Checks & Money Orders: Checks must be drawn on a US bank account and must be in $US dollars. Send your payment to:

Kineo Technologies, LLC
P.O Box 1635
Greenville, ME 04441

Paypal Payments: Please send payment to billing@kineohost.com. If you would like to setup a Paypal subscription to avoid account suspension please send a request to the helpdesk at our Customer Service Center.

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How can I upgrade or downgrade my account?

If you are currently on the Rock Plan and you would like to upgrade your account to Boulder, then place a request to upgrade through the helpdesk at our Customer Service Center. We will immediately upgrade your account and start billing you the Boulder Plan amount when the invoices are emailed out at the 1st of the next month.

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What happens if I don't pay the invoice?

If we do not receive payment for your invoice within 7 calendar days, we will send out a reminder that your payment is due. If we still have not received payment within 14 calendar days from the original due date, your account will be suspended. To reactivate your account, you will need to make a payment for the original amount plus $20 (our reactivation fee)

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How can I cancel my account?

Submit a ticket at our Customer Service Center and request that your account be cancelled. We will need your account username, password, and original start date as verification of your cancellation request. Please supply that information in your Helpdesk ticket. Refunds are not provided for the time remaining on your account.

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