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Frequently Asked Questions

 

Who owns KineoHost.com?

KineoHost.com -- a subsidiary of Kineo Technologies, LLC of Beaver Cove, Maine -- is owned and operated by Marilyn & Dave Goodwin of Beaver Cove.

The mailing address for Kineo Technologies is 795 Lily Bay Rd, Suite 102, Beaver Cove, ME 04441.

Besides offering web and internet services, Marilyn & Dave also own a sporting camp on Moosehead Lake (in case you are interested in a cabin rental) and a fabric store in Greenville, ME.

 
 

How long has KineoHost.com been in operation?

KineoHost.com officially commenced operations in early November 2002.

 

OK, so where does your name come from?

KineoHost.com is named after a mountain which rises up 700 feet out of Moosehead Lake here in Maine. Mount Kineo, and the surrounding Moosehead Lake, has been the centerpiece of the local economy for hundreds of years. Early recorded history shows Mt. Kineo was an excellent source of flint for Native American tools and weapons all over the eastern portion of what is now Canada and United States. The mountain and surrounding land became the destination for wealthy New England travellers during the 19th and early 20th centuries when the Mount Kineo House was in operation. Currently, Mount Kineo is a destination for hikers and picnicers who are vacationing in the Moosehead region.

Please see the Moosehead Lake Regional Chamber of Commerce website for more information about our area.

 

Where is the Data Center located?

KineoHost.com servers are housed in the NAC Data Center which is based in Parsippany, NJ, USA. More information about the data center can be found here.

 

Is the hosting provided by KineoHost.com reliable?

It certainly is! Our connections to multiple backbone providers, and peering with many carriers on a regional and international basis, allows us to easily reach remote networks even in the case where a NAP may be unhealthy, or when a specific backbone connection is down. It also allows us to make intelligent routing decisions; for example, if we are trying to reach a remote network which is on the Sprint network, there's no reason to send it out to UUNET first. By placing our core nodes at places like Equinix and Telehouse, we are guaranteed a level of competent service. All of our core nodes employ SONET networks, which essentially provides a dual-redundant, counter-rotating ring technology, and in the event of a fiber cut, the SONET will automatically heal itself. We also divide our circuits among several telecommunications providers, such as Verizon, MCI, and Adelphia.

 

What type of servers will my site be hosted on?

All KineoHost.com servers are at a minimum Intel Dual XEON 2.0GHz + Hyperthreading, 2.0GB ECC RAM, 2*80GB Seagate 7200rpm HD, Hardened Secure Kernel. These extraordinary servers are state of the art and make for an excellent hosting platform. The combination of Dual EXON servers and the excellent connectivity of the NAC datacenter, give your sites the edge.

 
 

What are the Server Specs?

OS:

Linux

Kernel version:

2.4.29-grsec

Apache version:

1.3.33 (Unix)

PHP Version 4.3.10

PERL version:

5.8.1

MySQL version:

4.0.22-standard

CPanel version:

10.0.0-R146

PERL Path:

/usr/bin/perl

Sendmail Path:

/usr/sbin/sendmail

 
 

How long does it take to establish an account?

From the time we receive your order, your account will be activated in under 8 hours. Usually it is much less than this but please allow at least 8 hours before contacting us.

 

How fast do you answer support questions?

Support tickets are answered within 8 hrs, 7 days a week, 365 days a year. Most times your support emails are answered within just minutes.

 

In our Control Panel, can we setup email addresses, sub-domains, auto-responders and the like thereof?

Yes. Our Control Panel is one of the very best in the industry. You can manage all aspects of your hosting from setting up email addresses to configuring your MySQL databases. It's set up in a friendly manner and it's easy to understand and use.

 

Can I see how much disk space and data transfer my account is using?

Yes. That information is available in Control Panels for each domain name.

 

If I am on the Rock Plan and want to upgrade to Boulder, is that possible?

Yes, certainly. Submit a request to upgrade your plan and your account will seamlessly be upgraded with NO interruption to your current hosting.

 

Can I use FrontPage 2000, 2002, or 2003 to build my site and host it on your servers?

Yes, we support FrontPage 2000 to 2003 with the very latest FrontPage Server Extensions.

 

Do I get a Forum preinstalled with my hosting account?

Yes. You receive absolutely free two different forum systems. Both are powered by PHP & MySQL. Look at the websites for PHPbb and Invision Power Board. Both forums are a snap to setup and configure. Both are easy to use, industrial strength, and yet easy on the servers by utilizing the PHP programming language and MySQL databases.

 

Do I get a shopping cart preinstalled on my hosting account?

Yes. You receive absolutely free the powerful Shopping Cart from OsCommerce.com. This is a powerful piece of open source software using the speed and strength of PHP programming combined with the robustness of MySQL databases.

 

If I sign up for an account, will you provide me with help and assistance?

YES!! First rate and rapid support is our OBSESSION. You can contact us for very fast and friendly help. You can check out the helpful guides, the forums, or access the helpdesk in our Customer Service Center.

 
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